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We offer complimentary domestic shipping on all orders within the United States.
Orders ship from our Philadelphia studio using USPS Ground Advantage unless otherwise requested.
Domestic Shipping: Complimentary (3-4 business days)
International Shipping: $35 flat rate worldwide (7–14 business days)
All orders include full tracking information, which will be sent to you once your item leaves our studio.
Processing Time: Each piece is prepared in-house. Please allow 3-4 business days for your order to be packed and shipped. During holidays or launch weeks, processing times may extend slightly.
International Orders: International shipments may be subject to customs fees, import duties, or taxes. These charges are determined by your local customs office and are the responsibility of the customer.
Processing Time - Each item is packaged with care. Please allow 4-5 business days for your order to be processed before it ships.
During busy releases, processing may take an additional day.
Because many pieces are artisanal or produced in small batches, we do not accept returns, but we gladly offer exchanges within 7 days of delivery.
To request an exchange, please email: joshua@langsloft.com
Items must be:
- Unused
- In original condition
- With original packaging
If the item arrives damaged or defective, we’ll replace it immediately.
Order Changes & Address Updates - If you need to update an address or modify an order, please contact us within 12 hours of purchase. After that, we cannot guarantee changes.
Lost or Stolen Packages - Once a package is marked “Delivered,” the carrier is responsible.
We recommend shipping to a secure location. If an issue arises, reach out and we’ll help as much as possible.
Gift Packaging -Each product ships in custom LANG™️ packaging. If you would like a handwritten note, include your message at checkout.